General

Customer Satisfaction (CSAT) Template

Measure customer satisfaction with a simple rating and follow-up question.

Code Snippets

Copy-paste ready code. Replace YOUR_FORM_HASH with your FormsList endpoint hash.

<form action="https://formslist.com/f/YOUR_FORM_HASH" method="POST">
  <label>How satisfied were you?</label>
  <select name="rating" required>
    <option value="">Select</option>
    <option value="very_satisfied">Very Satisfied</option>
    <option value="satisfied">Satisfied</option>
    <option value="neutral">Neutral</option>
    <option value="dissatisfied">Dissatisfied</option>
    <option value="very_dissatisfied">Very Dissatisfied</option>
  </select>
  <textarea name="comments" rows="3" placeholder="Tell us more (optional)"></textarea>
  <button type="submit">Submit</button>
</form>

About this template

A CSAT survey form that measures customer satisfaction with a simple rating scale and optional follow-up comment. Send after support interactions, purchases, or service deliveries to track customer happiness.

Form Fields

Satisfaction RatingWhat went well?What could improve?

Use Cases

Post-purchase surveys
Support follow-up
Service delivery feedback
Product satisfaction

Features

5-point satisfaction scale
Optional comments
Trend tracking via CSV export
Quick to complete

Frequently Asked Questions

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