General

NPS Survey Template

Net Promoter Score survey: "How likely are you to recommend us?"

Code Snippets

Copy-paste ready code. Replace YOUR_FORM_HASH with your FormsList endpoint hash.

<form action="https://formslist.com/f/YOUR_FORM_HASH" method="POST">
  <label>How likely are you to recommend us? (0-10)</label>
  <input type="number" name="score" min="0" max="10" required />
  <textarea name="reason" rows="3" placeholder="Why did you give this score?"></textarea>
  <input type="hidden" name="email" value="" />
  <button type="submit">Submit</button>
</form>

About this template

A Net Promoter Score (NPS) survey that asks the classic "How likely are you to recommend us?" question on a 0-10 scale with an optional follow-up. Track customer loyalty and identify promoters and detractors.

Form Fields

Score (0-10)Why did you give this score?

Use Cases

SaaS products
Customer loyalty tracking
Quarterly surveys
Post-onboarding feedback

Features

0-10 score scale
Follow-up question
NPS calculation ready
Trend tracking

Frequently Asked Questions

How do I calculate NPS?

NPS = % Promoters (9-10) - % Detractors (0-6). Export responses as CSV and calculate using a spreadsheet.

How often should I send NPS surveys?

Quarterly is the most common cadence. For transactional NPS, send after key milestones like onboarding completion.

What is a good NPS score?

Above 0 is positive, above 30 is good, above 50 is excellent, and above 70 is world-class.

Ready to collect form submissions?

200 free submissions a month and a live endpoint in 30 seconds. No server, no credit card, just point your form at it.

Sign up with emailView pricing